Our Policies

Lead Times:

Every item is 1 of 1 and is a lengthy process from start to finish. Fulfillment time ranges by items. Some items will state they are in stock, if so they will ship out in 1-3 business days. Otherwise, products can take up to 2 weeks to ship. During busy times of the year, lead times can become longer.

Design and Art Terms and Conditions:

By sending us image(s) you hereby grant to Goodwood Design Co. a non-exclusive, royalty-free, non-transferable license to use the sent image(s) for the purpose of [cnc carving, laser engraving, marketing, and production], and all other uses related thereto. By sending us the image(s), you acknowledge and agree that you are the sole and exclusive owner of all right, title, and interest in and to the image(s), including all intellectual property rights therein and goodwill associated therewith. You hereby represent and warrant that neither the image(s), nor Goodwood Design Co.’s use thereof or another exercise of its rights or license under these terms, does or will infringe, misappropriate, dilute, or otherwise violate any rights of any person in and to any: 

(a) patents, patent disclosures, and inventions (whether patentable or not), 

(b) trademarks, service marks, trade dress, trade names, logos, corporate names, and domain names, and other similar designations of source or origin, together with the goodwill symbolized by any of the foregoing, 

(c) copyrights and works of authorship (whether copyrightable or not), including computer programs, and rights in data and databases, 

(d) trade secrets, know-how, and other confidential or proprietary information, and 

(e) all other intellectual property, in each case, whether registered or unregistered, and including all registrations and applications for such rights and renewals or extensions thereof, and all similar or equivalent rights or forms of protection in any part of the world. 

By sending the image(s) to Goodwood Design Co., you agree to indemnify, defend, and hold harmless Goodwood Design Co. and its members, managers, officers, employees, agents, legal representatives, successors, and assigns from and against any damages, liabilities, costs, and expenses (including reasonable attorneys’ and professionals’ fees and litigation costs) that arise out of: 

(a) Goodwood Design Co.’s use of the image(s), 

(b) the license granted by you to Goodwood Design Co. herein, or 

(c) any breach of your representations and warranties contained herein.


Returns/Exchanges

Goodwood Design Co. would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.

Because hand-crafted products are made to order we can accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product.  If the product has been personalized we can not allow a return.

If you feel you have received damaged product or are unsatisfied, please email us at contact@goodwooddesignco.com for further instructions.

Only products purchased on Goodwooddesignco.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. 

The Return Process

To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. We recommend using the original packaging to return your product to us. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted product(s) or damaged product (s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records. If your product was shipped with a free shipping code, cost of the original shipping will be deducted from the refund unless otherwise agreed upon.

Ship your return to the following address:

Goodwood Design Co.

1794 Co Rd T Marshall WI, 53559

Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.

For a product to be eligible for return, the following conditions must apply:

  • The issue must be reported to Goodwood Design Co. within 7 days of your receipt of the product.
  • Goodwood Design Co. must be contacted immediately if products are damaged as a result of shipping.
  • A detailed description of the damage must be provided to the Customer Care team.
  • Product(s) is returned in the condition it was received.

NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy time frame and without a photo of the broken items and/or package. Goodwood Design Co. is not liable for missing packages with confirmed delivery by courier.


Replacement/Credits

  • If a return is approved, a replacement or credit note will be issued.
  • You will be notified via email once the return has been processed.
  • Return products must be received and accounted at Goodwood Design Co. warehouse before credit notes are made available for future orders or replacements can be sent:
    • A replacement or credit will be issued within 7-10 calendar days of receipt at Goodwood Design Co. warehouse.
  • Original shipping and handling costs are non-refundable.

Canceling an Order

-If you would like to cancel an order, please contact us within 24 hours of placing the order.

-If you request to cancel the order after 24 hours, it will be at the discretion of Goodwood Design Co.

-Any cancellation can be subject to a restocking fee of 15% and all shipping costs if order in canceled after it has shipped.

-Goodwood Design Co. reserves the right at any time after receipt of your order, to inform you via telephone, email or mobile text about a shortfall in the quantity you ordered of any product. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

IN THE EVENT OF ANY PERCEIVED ABUSE OF GOODWOOD DESIGN CO. SATISFACTION GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF GOODWOOD DESIGN CO, A RETURN OR EXCHANGE MAY NOT BE HONORED.