Shipping policy
Shipping & Delivery
Goodwood Design Co. ships to the 48 contiguous United States and the District of Columbia, Alaska and Hawaii, subject to the product and service limits below. We do not offer shipping at launch to international destinations, U.S. territories or APO/FPO and other military addresses.
Processing your order
Processing is the time needed to prepare your order before it ships. Carrier transit time is additional. Business days are Monday through Friday, excluding federal holidays.
| Product category | Normal processing time |
|---|---|
| Raw materials | 1–5 business days |
| Flags | 5–10 business days |
| Personalized family signs | 5–10 business days after we receive the required personalization information |
| Cribbage boards | 5–10 business days |
| Bung plugs | 1–3 business days |
| Half-head end tables | Normally within 7 business days |
| Standard finished goods | 3–7 business days |
Please review the individual product description for its processing information. Custom projects and wholesale orders may have a separately agreed timeline. Required information, usable artwork and any required proof approval must be received before the relevant custom production estimate begins. Simple personalization may proceed without a proof as described for the product.
If an order is expected to exceed its published processing estimate by more than three business days, we will contact you by email. If you need an item for a particular date, contact us before ordering. Processing and carrier delivery estimates do not guarantee an arrival date.
Finished goods in the contiguous United States and DC
For eligible finished goods, including white oak and poplar bung plugs, shipping eligibility is based on your order’s merchandise subtotal after discounts and before taxes:
- Orders under $139: UPS-calculated shipping rates are shown at checkout for eligible finished goods.
- Orders $139 or more: Free Ground Shipping for eligible finished goods.
Raw individual barrel staves, reclaimed barrel hoops and mixed-width stave sets have separate shipping charges. Their merchandise value can count toward the $139 whole-cart threshold for the eligible finished-goods portion, but their own calculated shipping charges remain payable. Free shipping on the finished-goods portion does not make raw-material shipping free.
Alaska and Hawaii
Shipping to Alaska and Hawaii is calculated at checkout. The contiguous-U.S./DC finished-goods rates and free-shipping offer do not apply.
Individual raw whiskey barrel staves
Individual barrel staves use calculated carrier shipping within the contiguous United States and DC based on shipment weight, package information and destination. The available rate is shown at checkout.
Alaska and Hawaii: Calculated carrier shipping rates are shown at checkout.
If checkout does not return a rate for an unusually large or unsupported shipment, contact us before ordering.
These full-length staves normally ship by UPS and cannot be sent to a P.O. box using our standard shipping method. If you need delivery to a P.O. box, contact us before ordering so we can determine an alternate shipping option and any additional cost.
Reclaimed whiskey barrel hoops and mixed-width stave sets
Shipping within the contiguous United States and DC is calculated for UPS Ground. Calculated carrier services are available at checkout for Alaska and Hawaii.
These products normally ship by UPS and cannot use our standard shipping method to a P.O. box. Contact us before ordering to discuss an alternate option and any additional cost.
Carriers, faster services and tracking
We may use an appropriate standard service, such as USPS Ground Advantage, UPS Ground Saver or UPS Ground, where applicable. Faster paid options may be available at checkout. Faster transit does not shorten processing time.
Tracking information is sent when available. An order may ship in more than one package with separate tracking numbers. We will not charge more than the shipping amount disclosed at checkout merely because we split an order.
Addresses, P.O. boxes and separate orders
Please provide a complete and accurate address. Address changes are possible only while we can still make them operationally. If a customer-supplied address error causes carrier correction, return-to-sender or reshipping charges, the customer is responsible for the actual resulting costs.
P.O.-box delivery depends on the item and an eligible service. Where checkout offers an appropriate USPS service, a P.O. box may be used. Follow the separate guidance above for individual staves, hoops and mixed-width sets, and contact us before ordering if an alternate arrangement is needed.
Separate orders may be combined at our discretion before packing. A shipping refund is not guaranteed; we may refund confirmed savings when practical. Oversized items use the rate shown at checkout or a quote approved before we accept the order. If checkout does not return a rate for an unusually large or unsupported shipment, contact us before ordering.
Delivered but not received
If tracking shows delivery but you cannot find the package, allow 48 hours, check the property and likely safe locations, ask household members and neighbors, and contact the carrier. If it is still missing, contact Info@goodwooddesignco.com. We will assist with the investigation. A replacement or refund is not automatic before the circumstances are reviewed.
Lost or delayed packages
A package may be treated as potentially lost after the applicable carrier waiting period or seven calendar days without meaningful tracking movement, whichever is later. This threshold starts a review; it is not a promised arrival date or a deadline that automatically denies a claim.
We manage the carrier claim when the carrier requires the shipper to file it. Customers must reasonably cooperate and provide relevant information requested for the claim. After reviewing a supported claim, we choose a reasonable remedy, which may include replacement, refund, store credit or another agreed resolution.
For damage, defects, unsafe conditions, wrong items or missing parts in a received order, follow the separate seven-day product-problem process in the Returns & Refunds Policy.
Local pickup
Local pickup is available by appointment in Marshall, Wisconsin, when offered at checkout or expressly arranged with Goodwood. Wait for a ready-for-pickup confirmation and a confirmed appointment before arriving. For shipping or pickup questions, email Info@goodwooddesignco.com.